FAQ
Yes, you can purchase frames only without lenses. If you decide you would like to purchase lenses later, you can send your frames back to us and we will add prescription lenses to them.
You may be able to find your size numbers printed on the inside of your current eyeglass or sunglasses frames. review our frame size guide for more details, or contact us at 6241 6326 if you need additional help.
Our face shape guide can help you determine what style of frames will work best with your facial features. Our opticians are always available via phone to make recommendations regarding frame shapes, styles, and colours.
We do not offer that service.
Your Transitions lenses will only change when exposed to direct UV rays. The lenses may not get as dark on a cloudy day as a sunny day, nor will they darken in a car since most windshields have a UV filter built into the glass.
Transitions does make a "drivewear" lens that will get dark in a car. If you would like to add this specialized Transitions lens to your eyewear or learn more about other Transitions products, call us at 6241 6326 or WhatsApp us at 9139 9473/ 9722 1810.
Yes, we can replace the prescription lenses in your current frame. However, you must send us your eyeglass or sunglass frames before we can process your order because we will need to cut the prescription lenses to fit your exact frame. Please contact us before you send in your frames.
All frames will be handled with special care. During the process of edging and mounting, all used frames provided by customers are at own risk.
Single-vision means that you are either near sighted or far sighted, but not both (as is the case with people who need bifocal or progressive lenses). Single-vision is the term used to refer to corrective prescription lenses that do not have multiple viewing zones, like bifocals and progressives do.
Pupillary distance (PD) is simply the distance (in millimetres) between the centres of your pupils. For a pair of glasses to optimally perform for you, the lenses need to be made to match the distance between your eyes in such a way that the centre of each lens aligns with the centre of your pupils. To achieve this, we need your pupillary distance measurement, also called the PD measurement. You could ask your optician for your pupillary distance measurement when he or she is conducting your eye test.
Yes. You need to send in your glasses to get it verified. Alternatively, you must give us a prescription that you have obtained from an optometrist/optician. Please note that the prescription should not be more than two years old.
Yes, you can. If you're uncertain as to how to go about it, you can email us a copy of your prescription; we'll attach it internally for you.
Call or email us as soon as possible. This is because we process orders as quickly as possible to ensure you receive your glasses at the earliest. For this reason, please double-check your prescription and shipping information before placing your order on our website.
No, as contact lenses and spectacles lenses have a different prescription.
No, we don’t. Bifocal lenses, and Progressive glasses are not available for online purchase as the lenses are customised for you. Please visit our shop if you wish to make progressive glasses.
You can return or exchange a product within 30 days of receiving your order. Review our Returns & Exchanges policy for complete details.
Please review our Returns & Exchanges policy on how to return an item.
If you are returning or exchanging your item because the order is wrong or the product is damaged, you have 30 days from the date you received your item to return the product to us.
If you are exchanging your item due to a manufacturing error, you have 12 months from the date you received your item to return the product to us. Products covered under warranty can only be replaced or repaired, not refunded.
In general, damage to frames or lenses caused by a defect in the manufacturing process is covered under our warranty, while damage or defects due to mishandling or wear and tear of glasses is not covered. We also do not cover the replacement of lenses if the prescription submitted is incorrect.
Please review on our warranties page to help you determine whether or not your product is covered under our manufacturer's warranty. Products covered under warranty can only be replaced or repaired, not refunded.
Our frame and lens warranties cover products for one year from the date you received them.
Note: Damage or defective to frame/ lenses due to mishandling or wear and tear is not covered.
Upon purchase and submission of your prescription, please allow 3 working days for your glasses to be ready and we will drop you a WhatsApp text when your order is ready to be collected / delivered.
Note: For certain orders that require longer lead time, we will contact and advise you accordingly on when they will be ready. If your item is on backorder or does not pass our quality control inspection, it could take longer than the estimated shipping times listed above to receive your order. We will contact you if they anticipate a delay in delivering your order, outside of the normal timeframe.
Self-Collection @ Store
You may drop by anytime during our operating hours to collect your glasses after you have received a confirmation text from us. Our opticians / optometrists will adjust your glasses to ensure they fit you perfectly!
You will receive an email at the address you provided to inform you that your item is on backorder. You will also receive a call from our customer service department to ask you how you would like to proceed with your order.
Before shipping your glasses to you, we will adjust them based on standard fit. If you require further adjustments, we encourage you to visit our shop or most optical shops will adjust your glasses free of charge, as courtesy.
Note: We do not recommend adjusting your glasses yourself, as excessive force or bending can break the frames or lenses.
If you have questions or concerns about your order or the products on our website, please call our opticians at 62416326 or WhatsApp us at 9139 9473/ 9722 1810.
You may place an order on our website at any day or time throughout the year. However, we can only be reached during the business hours listed below.
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Monday-Saturday: 10am-9pm
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Sunday: 10am-2pm
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Public Holiday: 10am-5pm
If you have any further unaddressed enquiries, please contact us via the following:
Contact us: 6241 6326
WhatsApp Text: 9139 9473/ 9722 1810